terms & conditions
These Terms and Conditions are in addition to your Statutory Rights under the Distance Selling Regulations and Sale of Goods Act 1974
Please allow a week for order processing and your delivery will be with you within 2 weeks, if it is an order less than 30 cards. In cases where it is a larger order or more complex please allow upto 28 days for delivery. On non busy periods the wait may be shorter, but I will give you a rough date of dispatch. If you have an urgent order, do get in touch and I can see what I can do.
Regarding orders shipped to the nominated shipping address that are returned to us as ‘uncalled for’- We will have the order posted again though you will be liable for paying the original postage costs again prior to the order being shipped out. Your statutory rights are not affected.
Shipping and Handling
Postage and shipping costs are calculated depending on the size and weight of your order or during the checkout process and clearly displayed before you are asked to complete your order. We are happy to post orders to a different address than that of your home address. If an item is out of stock, we will notify you of this and offer you the choice of waiting, choosing an alternative item of equal value or refunding that part of your order.
We do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. We are committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 and according to the Distance Selling Regulations 2000. Information collected: We collect the information you supply to us through enquiry and registration forms and every time you e-mail us. We also collect information automatically about your visit to our site. The information obtained in this way is only used in aggregate form and as such cannot be used to identify you. This aggregate information is used to build up marketing profiles, aid strategic development and audit the usage of our site.
Updated May 2018
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Facebook/hotmail/Paypal to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time;
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Kara’s Designs,/ Kara Kelly, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com
Card and invite notices
Colours may be slightly different from ones shown on screen, also invites added at a later date than your main order may be slightly different.
You have the right to cancel up to 14 days after placing your order on non personalised items. After this time cancellation will not be accepted.
All Personalised/bespoke orders are exempt from this.
You do have up to 14 days to change your mind upon receipt of your order, again personalised orders are exempt from this.
Personalised orders CANNOT be cancelled once the payment has been made and work has begun.
Proof reading is the responsibility of the customer, so please check thoroughly. As once you have given me the go ahead. I cannot change things after printing. If you did need to change something it would incur an additional charge. Personalised items cannot be refunded.
Once you have received your items, please check for mistakes and notify me within 48 hours of receiving your order, to rectify any problems if time allows.
Postage for items over £50 are sent out special delivery, so you will have to sign on collection, please leave a suitable address.
Kara’s Designs cannot be held responsible for loss or damage after dispatch.
We require full payment to confirm an order to go to print. Full payment must be made before Kara’s Designs prints out the stationery. I don’t take payment until all designs and proofs are done and confirmed.
Payment is via paypal, where we will send over an invoice for the correct amount, or bank transfer. Prices are subject to change. Proofs are sent via a pdf doc. via email so please let me know your email address.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Kara’s Designs 25 Ash Close Appley Bridge Wigan Lancashire WN6 9HU